FAQ

What is faux jade?

Faux jade is a high‑quality imitation jade crafted from durable resin or composite materials. It offers the beauty of jade with softer pastel tones, a gentle glow, and a lightweight feel perfect for everyday feminine elegance.

Yes. Faux jade is smooth, sturdy, and resistant to everyday wear. It doesn’t crack easily and is comfortable for long hours of use. With proper care, your pieces will stay beautiful for years.

 

Keep your faux jade pieces away from harsh chemicals, perfumes, and direct heat. Wipe gently with a soft cloth after use and store them in a pouch or jewelry box to maintain their shine.

 

Faux jade can handle light moisture, but we recommend removing your jewelry before showering, swimming, or exercising to preserve its finish and color.

No: faux jade maintains its pastel tones very well. Just avoid prolonged sun exposure and harsh cleaning agents to keep the colors soft and vibrant.

Yes. If your item arrives damaged or incorrect, you may request an exchange or return within 7 days of receiving your order. Please contact us at [email protected] for assistance.

Refund & Return Policy

What is your return policy?

We accept returns within 7 days of receiving your order. To qualify, your item must be:

  • unused

  • in its original condition

  • in its original packaging

If your item arrives damaged or incorrect, we will happily arrange a replacement or return.

Yes — exchanges are available within 7 days for:

  • wrong size

  • wrong color

  • change of mind (if unused and in original condition)

For hygiene and safety reasons, the following items cannot be returned:

  • worn bracelets or bangles

  • items with visible wear or damage

  • items without original packaging

We always recommend trying your faux jade pieces gently at home before wearing them out.

Simply email us at [email protected] with:

  • your order number

  • your name

  • a photo of the item

  • the reason for return or exchange

We’ll guide you through the next steps and reply within 24 hours on weekdays.